The m! Shop - Online Shopping & Gift Delivery to the UAE Header Section

Customer Service

"In this technological era where human interaction is less and less each day, at The m! Shop we believe in bringing out our best customer assistance through the combination of technology and real human interaction."

- The m! Shop management team


By Phone

The m! Shop - Web Solutions & E-Commerce Department

by Moka General Trading LLC

UAE Toll Free: 800-MOKA

Phone: +97143790512

Fax: +97143790513

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General Inquiry

For general inquiry, please fill-up the form here.

Traditional Ordering

Prefers traditional ordering? Order offline through our downloadable Offline Order Form.

Assistance - Special Gift Arrangement

Needs assistance in selection of your perfect and personalized gift? Ensure it's specially made for you! Tell us about how you want your gift and we'll be more than happy to assist.

Send special request now

Assistance - Corporate Gifts Arrangement

Planning to take our services for continuous corporate gifts? Our corporate gifts arrangement is perfect for continuous gift ordering which does not require you to enter your credit card details. To know more about this arrangement, please contact us here.

Technical Support

For any issues with the coffee machine, you can call our technical support immediately at UAE Toll Free: 800-MOKA, Tel. No. +97143790512 or you can contact us here.

To ensure all your inquiries and concerns are attended immediately, please ensure the following information is available:

  • Coffee Machine Brand, Model & Serial Number
  • Purchased Date
  • Your name, email & contact details

Order Cancellation

Made an order by mistake? Please contact us here.


Help us improve our services to you, please provide your feedback here.

Contact m! Shop Management Directly

For any matters that has not been resolved to your satisfaction, we encourage you to report directly to The m! Shop supervisor.

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